Refunds are only issued if a return has been approved after evaluation of a manufacturing defect.

Once we’ve received and inspected the item, we will notify you of the outcome. If the return is approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at jdelacruz@sonsnotebooks.com.